Refund policy

Return & Refund Policy — Tiny Wonder House

Last updated: 03.18.2026

Overview

Thank you for shopping at Tiny Wonder House (tinywonderhouse.com). We want you and your little ones to love every box! If something isn't right, this policy explains how returns and refunds work.

1. Return Window

You have 15 days from the date of delivery to request a return.

2. Conditions for Return

We accept returns in the following cases:

Accepted:
• The box is sealed and unopened (original packaging intact)
• The box has been opened, but all items inside are in original condition, unused, and complete

Not accepted:
• Any item inside the box has been used, damaged, or is missing
• The toothbrush has been removed from its individual hygiene packaging (return denied for hygiene reasons)
• Items purchased on sale or at a discounted price — all sales are final
• Gift cards — are non-refundable and non-returnable

3. Damaged or Defective Items

If your box arrived damaged during shipping or contains a defective/wrong item, we will gladly resolve it.

Requirements:
• You must contact us within 48 hours of delivery
• You must provide photos clearly showing the damage
• Contact us at: tinywonderhouse@gmail.com

If the claim is approved:
• We will cover the return shipping cost
• You will receive a full refund or a replacement (your choice, subject to availability)

4. Return Shipping Costs

Changed your mind / didn't like it — Customer pays return shipping
Item damaged during shipping — Tiny Wonder House pays
Defective item — Tiny Wonder House pays
Wrong item sent — Tiny Wonder House pays

5. How to Start a Return

1. Email us at tinywonderhouse@gmail.com within 15 days of delivery
2. Include your order number and reason for return
3. If applicable (damage), include photos
4. Wait for our approval email with return instructions
5. Ship the item to:

Tiny Wonder House
13 Pleasant Ridge Dr
Asheville, NC 28805

Do not send returns without prior approval. Unapproved returns will not be processed.

6. Refund Processing

Once we receive and inspect your return:
• You will be notified by email whether your refund is approved or denied
• If approved, your refund will be processed within 10 business days to your original payment method
• Depending on your bank or credit card company, it may take an additional 2–5 business days to appear on your statement

7. Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original (if eligible) and place a new order.

8. Late or Missing Refunds

If you haven't received your refund after 10 business days:
1. Check your bank account again
2. Contact your credit card company — it may take time to officially post
3. Contact your bank — there is often processing time
4. If you've done all of this and still have not received your refund, please contact us at tinywonderhouse@gmail.com

9. Contact Us

If you have any questions about our Return & Refund Policy, please reach out:

Email: tinywonderhouse@gmail.com
Website: tinywonderhouse.com